Most Used Ticket Systems for IT Solutions

If the headline of the article caught your attention, then you have probably faced the problem of dealing with customer requests via e-mail. As a result, you need to handle huge chains of messages and remember every detail of the request by heard. All this makes the work of the customer support service inefficient, slow, and extremely tiring for the employees. Fortunately, there is always a solution - by implementing a ticket system, you can solve all problems at once. What’s Important in Ticket Systems? Nowadays, there are many helpdesk services on the market, which creates some problems in choosing a good ticket platform. There is no universal solution, and…
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