6 Reasons Why Ticket Tracking Software Is Better than Email

If you are wondering what is special about ticket tracking software, we will explain you everything in detail. Of course, in certain situations, email works really well for request handling. Suppose you have a small company, and the number of customers is not so big to serve them all properly. In this case, you can easily use email, labeling, email grouping, etc. But as soon as the volume of applications starts to grow, you should immediately consider using a helpdesk solution for this purpose. Why? There are lots of answers to this question: Ticket tracking software allows you to review and track any tickets. Thus, you can make sure no…
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